COVID-19 Updates for Families

Health Commissioner's guidance on home visits:

January 14, 2021

Covid Positive Cases

Dear Family and Friends, 

Two Residents and a staff member of East Wing tested positive for Covid today.  We have a total of 8 positive residents who are being closely monitored and cohorted on our isolation unit.  Their physicians are active in their plans of care and updated frequently on their condition.

Please keep these residents and their loved ones in your thoughts and prayers.  This is a difficult time for them, and for our staff who love them dearly.

We will keep you informed and let you know when we can resume visitation.  

Please do not hesitate to contact us with any questions or concerns.  


Jennifer Hess, Administrator

January 11, 2021

Covid Positive Cases

Dear Family and Friends, 

Three Residents of North Wing has tested positive for Covid today.  All resided on the Quarantine Unit and did not have a roommate.  Two residents of East Wing tested positive as well.

We are closely monitoring all of our Residents for any change of condition, including signs and symptoms of Covid.  All facility residents were tested with a rapid test last evening and a PCR test earlier in the day.  

We continue testing our staff every other day with a rapid test and they will also have a weekly PCR test.  We have plenty of PPE and staff wear their mask and shields at all times with residents.  

We are working with Dr. Onwuka, our Medical Director, the County Department of Health and our Infection Control Consultant to ensure we follow best practices for preventing spread of the disease.  We also encourage all staff and residents to participate in the vaccination program.

Our quarantine date is now extended to February 8, 2021.  

We will keep you informed and let you know when we can resume visitation.  We appreciate your thoughts and prayers for our all at our facility.  

Please do not hesitate to contact us with any questions or concerns.  


Jennifer Hess, Administrator

January 7, 2021

Covid Positive Cases

Dear Family and Friends, 

We have two employees and one Resident who have tested positive for Covid.  The two employees are nurses and our one Resident resided on the Quarantine unit.  Our Resident presented with a change of condition today and was quickly tested.  Fortunately our Resident did not have a roommate, and has been moved to our Covid positive unit for isolation.  

We are closely monitoring all of our Residents for any change of condition, including signs and symptoms of Covid.  All residents received a PCR test on Monday and results received thus far are negative.  

As you know, the community Covid rate is very high though out the State.  92% of our Residents received their first dose of the Pfizer Covid Vaccine on Tuesday.  They will receive their second dose on 1/26/21.  We are thankful to have gotten this protection started for so many residents.  Anyone who declined the vaccination can still receive their first vaccine on 1/6/21.  We will reach out to each family again.

We will keep you informed of any new positive Covid cases in Residents or staff.  We appreciate your thoughts and prayers for our all at our facility.  

Please do not hesitate to contact us with any questions or concerns.  


Jennifer Hess, Administrator

December 25, 2020

Covid Positive Resident

Dear Family and Friends, 

Yesterday all Residents received a PCR test for Covid.  Sadly this morning, we have one positive Resident case on West Wing.   Thankfully the resident lives in a private room and has no signs of illness.  The resident has been transferred to our  Covid + Isolation Unit.  

All other residents’ results were negative.  We will continue to monitor our residents closely for any change in condition.  Anyone with a change will receive a rapid and PCR test.  All residents will have another PCR test on Tuesday.  We will continue testing our staff for Covid every other day.

This positive case will extend our Quarantine on West wing by 28 days.

We pray that our Resident continues to stay well and asymptomatic.  Light is at the end of the tunnel.  We look forward to finishing strong here at Crest Haven and encourage everyone to take advantage of the Covid Vaccine being administered here on 1/5 and 1/26.  

Please do not hesitate to contact us with any questions or concerns.  

Wishing you all a safe and healthy holiday,  


Jennifer Hess, Administrator

Update to Families December 11, 2020

Dear Residents, Families and Friends,

We conducted our every other day employee Covid testing today.  A Hospice Aid tested positive and was sent home.  All of our residents received a PCR test this morning and we await those results.  No residents have any signs or symptoms of Covid.

We have consulted with the Cape May County Department of Health.  In an abundance of caution, we are taking the following precautions:

  • Quarantining all hospice residents and their roommates to their rooms.
  • Completing a rapid Covid test of all hospice residents and their roommates.
  • Assigning a single aid and nurse to serve the hospice residents and their roommates. 
  • All visitations are ended.  We will not be able to have family or Essential Caregiver visits until further notice.       
  • East and West Wing staff will not cross units.


We will continue to monitor and will report any updates to you in real time.  You may check our Crest Haven website for updates as well.  

Please do not hesitate to contact our Covid Committee (myself, Elisa Sorensen, Patricia Murray, Monique Jones) if you have any questions.  



Jennifer Hess


Update to Families 12/4/20

Dear Families and Friends,

We are preparing for the administration of the Covid-19 Vaccination in the near future.  We have been calling families to ask you to consider whether your loved one should be vaccinated.  We must have consent of the Resident or their representative to administer each of the two vaccinations.  To ensure that we receive consent in a timely manner, we will ask families to sign the paperwork at the facility or via email.  As soon as we have a scheduled testing date, we will update our website and call you to complete the required paperwork.

We welcome you to utilize our Visitation Booth in the Lobby Area for resident visitation.  The Plexiglas booth is equipped with microphones and amplifiers so that you and your loved one can communicate well.  The big visitation window allows you to see one another clearly.  You may schedule these visits with the Activities Department.  Visits are available Monday-Friday from 10am to 3pm.  Only one family, up to two members, can use this area at a time for infection control purposes. You must still be health screened and wear appropriate PPE for your visitation.

Finally as you know, we test all Employees each Tuesday for Covid-19.  We are participating in a 14-day pilot program where we test our working employees every other day.  The Department of Health will be monitoring the outcome of this testing initiative and give further guidance in the near future.  We are very pleased to tell you that all of our employees have tested negative for Covid-19 thus far.  Our team is very diligent in taking precautions to keep our residents safe!

We wish you all a safe and joyous holiday season!

Update to Families 11/13/20

Dear Families and Friends,

We are pleased to inform you that we currently have no residents who are positive or symptomatic of Covid-19.  We do have one employee, who on vacation, tested positive for Covid-19.  This employee has not been to work since November 4th, which means that there is no risk to our residents or staff.  The employee will quarantine at home for 10 days, in accordance with health guidelines.

We continue to inservice and monitor the infection control practices of our staff in order to keep everyone safe.  As community prevalence increases and indoor activities increase due to weather, it is important that everyone enhance their efforts to minimize exposure to Covid-19.  Our staff wear both masks and shields in resident areas.  They wash their hands and utilize sanitizer all day long.  They are very careful in performing activities to minimize the risk of cross contamination.

The CDC has many excellent resources on how to stay safe during the pandemic.  Please click the link below for more information.  Stay safe and well!   

Update to Families 10/28/20

Dear Families and Friends,

We would like to invite you to participate in a weekly Zoom meeting with Dietary, Activities and Social Services.  The weekly meeting is called Food, Fun and Facts.  It will be approximately 15 minutes to update you on the quality of life activities for our residents each week. 

The meeting will be coordinated by Quannette Vasser-McNeal, our Director of Social Services.  She will be joined by Sandra Powell, our Dietary Manager and Gail Beaver, our Director of Activities.   They will share their weekly plans as well as those for special events as we come into the Holiday Season. 

These meetings will be held each Tuesday at 2:15pm.  Any family member or friend may log onto the session by clicking this link:

We look forward to seeing you on November 10th at 2:15pm for our first Food, Fun and Facts meeting!

As you know, we test all Employees each Tuesday.  As of today, October 27, 2020, we have no employee Covid-19 cases.   Our residents are doing well and have no signs or symptoms of Covid. 

We hope that all of you are well and appreciate your cooperation in following our infection control protocols when you visit!


Update to Families 10/7/2020

Hello family members and friends,

As you know, we test all of our staff weekly for Covid-19.  We had one employee who tested positive for Covid-19 on 9/25/2020.  This required that we quarantine the facility for at least 14-days.  All residents were tested on that same date, and all tested negative.  All residents will be retested on 10/8/2020.  

If all testing for staff and residents comes back negative on this round, we can begin our Essential Caregiver visits.  Our September newsletter contains a letter regarding the program, requirements of participation and an application.  Please call a member of our Covid Committee if you have any questions about the Essential Caregiver Program.  We’re looking forward to see more of our families!

We have offered the flu vaccination to all of our residents and had 97% compliance.  We will offer the flu vaccine to our staff next week.  We strongly encourage all who come in contact with our residents to consider being vaccinated.  The flu is particularly hard on compromised seniors, but with the added risk of Covid-19 we are even more concerned about keeping our residents safe.

We hope that the additions to our website will make updating you easier and more timely.  If you have any suggestions for the Covid communication portion of our website, please let me know.

Best wishes,

Jennifer Hess, LNHA